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220-1202 Exam guide: CompTIA A+ Certification Exam: Core 2 & 220-1202 Test engine & 220-1202 Real dumps

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q100-Q105):

NEW QUESTION # 100
A technician needs to install Windows 11 on a 4TB SSD. The company requires that the drive be partitioned with at least five primary partitions. Which of the following should the technician use? (Select two).

A. XFS
B. GPT
C. MBR
D. FAT16
E. NTFS
F. APFS

Answer: B,E

Explanation:
The correct answers are C. GPT and E. NTFS. The GUID Partition Table (GPT) partitioning scheme is required because it supports more than four primary partitions and disks larger than 2TB. Since the SSD is
4TB and requires at least five primary partitions, MBR is not suitable.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, MBR is limited to four primary partitions and a maximum disk size of 2TB. GPT removes these limitations and is required for modern systems using UEFI firmware, including Windows 11.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that Windows installations on large disks should use GPT in combination with NTFS, which is the preferred Windows file system due to its support for large files, permissions, encryption, and reliability features.
The Mike Meyers / Mark Soper Lab Manual clarifies that FAT16 cannot support large volumes, XFS is a Linux file system, and APFS is designed for Apple systems. None of these are appropriate for a Windows 11 installation.
Because the requirement involves disk size, partition count, and Windows compatibility, the correct combination is GPT for partitioning and NTFS for the file system, making C and E the correct answers.

NEW QUESTION # 101
A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted. Which of the following best describes this issue?

A. Cryptominer
B. Keylogger
C. Ransomware
D. Phishing

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Ransomware is a type of malware that encrypts the user's files and demands a payment (ransom) for the decryption key. When a user receives a message stating that their files are encrypted and cannot be accessed, ransomware is the most likely cause. The attacker's goal is to hold the data hostage until the victim pays to restore access.
A: Keylogger records keystrokes and doesn't encrypt files.
C: Phishing is a social engineering tactic to gather credentials, not to encrypt data.
D: Cryptominer uses system resources to mine cryptocurrency, not encrypt files.
Reference:
CompTIA A+ 220-1102 Objective 2.3: Compare and contrast common types of malware and threats.
Study Guide Section: Ransomware behavior and user impact

NEW QUESTION # 102
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A. Knowledge base articles
B. Call categories
C. Service-level agreements
D. Standard operating procedures

Answer: D

Explanation:
Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket. Implementing SOPs ensures thorough and uniform documentation across all calls.

NEW QUESTION # 103
A customer calls the help desk to report issues with internet connectivity. The customer is frustrated after speaking with multiple representatives who were unable to resolve the issue. A technician reviews the customer's file and sees several unresolved tickets. Which of the following actions should the technician take to communicate properly and professionally?

A. Ask the customer to clarify the issue right away
B. Escalate the issue without further conversation
C. Listen to the customer's concerns and acknowledge their frustrations
D. Explain that previous technicians followed standard procedure

Answer: C

Explanation:
The correct answer is C. Listen to the customer's concerns and acknowledge their frustrations, because effective communication and empathy are critical components of professional help desk interactions- especially when customers are upset.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, technicians should always demonstrate active listening, empathy, and professionalism. Acknowledging a user's frustration helps de- escalate tense situations and builds trust.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide emphasizes that users who feel unheard are less cooperative and more dissatisfied. Before troubleshooting or escalation, technicians should validate the customer's experience and reassure them that the issue will be addressed.
The Mike Meyers / Mark Soper Lab Manual reinforces that blaming previous technicians or immediately escalating without communication can worsen the situation. Asking technical questions too early may come across as dismissive.
Because the goal is to communicate professionally and effectively, the technician should first listen and acknowledge the user's frustration, making C the correct answer.

NEW QUESTION # 104
During a routine security audit, an employee's smartphone is flagged with several security alerts.
The alerts indicate that there have been multiple failed login attempts and that an unverified application was recently downloaded. Which of the following actions should a technician take first on the employee's smartphone?

A. Update the smartphone's security settings and policies.
B. Scan the smartphone for malware.
C. Reinstall the smartphone's latest official OS version.
D. Reset the device remotely.

Answer: B

Explanation:
The first action should be to scan the smartphone for malware, since the alerts indicate suspicious activity and an unverified application installation, which may have introduced malicious software.

NEW QUESTION # 105
......

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